FAQ

FAQ

Why do I see different prices for the same product?

You could see different prices for the same product, as it could be listed by many Sellers.

Is installation offered for all products?

Installation and demo are offered for certain items by sellers through the brand or an authorised service provider. Please check the individual product page to see if these services are offered for the item.

Is it necessary to have an account to shop on Ziofe?

Yes, it’s necessary to log into your Ziofe account to shop. Shopping as a logged-in user is fast & convenient and also provides extra security.

You’ll have access to a personalised shopping experience including recommendations and quicker check-out.

Do sellers on Ziofe ship internationally?

Currently, sellers on Ziofe only ship within India.

Can I use an item that has been given to me as a gift from a state sponsored or an NGO-funded freebie distribution programme to get discounts through exchange offers?

No, as per company policy, such items are not eligible for discounts under exchange offers. You can also refer to the ‘Exchange Offers’ section in the ‘Terms of Use’ page for more details.

Will I get a wall mount for my television in the box?

If mentioned in the sales package the wall mount for your television will be in the box. However, in some cases, the wall mount, if applicable for the model, will be with the installation team.

Can I order a product that is ‘Out of Stock’ or ‘Temporarily Unavailable’?

The products listed as ‘Out of Stock’ or ‘Temporarily Unavailable’ are not available for sale. Please use the ‘Notify Me’ feature to be informed of the product’s availability with sellers on Ziofe.

What does ‘Out of Stock’ mean?

An item is marked as ‘Out of stock’ when it is not available with any sellers at the moment; you won’t be able to buy it now. Use ‘Notify Me’ feature to know once it’s available with sellers for purchase.

What does ‘Permanently Discontinued’ or ‘Out of Print’ mean?

An item is marked as ‘Out of stock’ when it is not available with any sellers at the moment; you won’t be able to buy it now. Use ‘Notify Me’ feature to know once it’s available with sellers for purchase.

What is Ziofe Buyer Protection?

Ziofe Buyer Protection helps shoppers in case they have concerns with product(s) bought and haven’t got a satisfactory solution from the seller.

Under this program, we look into your concern on a case-by-case basis & do our best to be fair to both parties. Ziofe’s decision on the resolution will be final for the concern raised.

How are items packaged?

Products sold by Sellers with Ziofe Assured badge are shipped in packages with waterproof plastic wrap.

Fragile items like electronics are safely secured with bubble wrap. Other Sellers also follow standard packing procedure. Sellers are rated on packaging quality and affects overall seller rating.

Are there any hidden charges (Octroi or Sales Tax) when I shop on Ziofe?

There are NO hidden charges when you shop on Ziofe. The price you see on the product page is final and it’s exactly what you pay.

Note: There can be additional delivery charges based on the seller’s policy.

Why do I see different prices for books with the same title?

You can find various editions of books with the same title on Ziofe — from paperbacks or hardcovers to collector’s editions. Some of them are re-published/printed within India, while some editions are imported. The price of the titles varies based on this and the seller offering it.

All other available editions and their prices for a particular title are mentioned on the respective product page under ‘Other Editions’.

Can I club my orders from different sellers to be delivered together?

Currently, there is no option to club orders from different sellers to be delivered together as sellers could be located in different locations and the delivery timelines would vary based on their partnered courier service providers. To ensure your items reach you at the earliest, each seller ships their products as per their individual timelines.

Why do I see a ‘delivery charge’?

It usually costs sellers more to ship some items. So, sometimes they choose to add a delivery charge. The delivery charge is waived off by some sellers if you shop with them for a certain amount. For more information, check the individual seller’s policy on the product page.